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Awarded

Broadacres Cloud Telephony and associated services 2022

Published

Supplier(s)

VONAGE BUSINESS LIMITED

Value

120,000 GBP

Description

1.1 Following the response to Covid-19 and with the aim of improving agent and caller user experience, Broadacres are looking to replace the current on-premises Contact Centre solution taking into consideration the benefits and functionality of Contact Centre as a Service (CCaaS) solutions aligned to Salesforce Service Cloud Voice. 1.2 Broadacres are looking to develop a robust and scalable cloud solution that could be used to dynamically scale to support increased call volumes and deliver new customer engagement channels and capabilities. 1.3 Broadacres are also looking to replace current SIP based PSTN telephony delivered through MS Teams for the wider organisation.

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

Broadacres Housing Association

Contact:
Mark Birch
Email:
mark.birch@broadacres.org.uk

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Notice topics

Internet servicesIT services: consulting, software development, Internet and support

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet development services

Source

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