Provision of Call Handling For The Safeguarding Out Of Hours Service (SOOHS) For Hertfordshire County Council - AWARD
Published
Supplier(s)
Value
Description
The Council has a requirement for the provision of a Call Handling Service For Hertfordshire Safeguarding Out Of Hours Service and is looking to procure a single Provider to deliver a confidential telephone out of hours first response screening service that will triage social care concerns to the most appropriate response by Children's Services or Adult Care Services within agreed response times. The Provider must work in full cooperation and partnership with professionals in Children's Services and Adult Care Services in the best interests of vulnerable Children, Young People and Adults in Hertfordshire to deliver these Mandatory Requirements. This will include: o An understanding of adult social care responsibilities, in particular safeguarding, mental health act assessments and recognising urgent social care referrals. o An understanding of children's social care responsibilities o An understanding of partners organisation roles so that referrals e.g. for health are signposted accurately o An understanding of the information that should be collected at the point of referral including accurate recording of demographic details, contact details and information about the situation. o Sensitive, professional and appropriate approach and language with referrers which will include professionals and members of the public in distress in order to collect the appropriate information. o An ability to assess the urgency of a situation in order to include this information within the referral, escalate to manager and to alert the police if appropriate o Accurate and reliable completion of the Council's ICT social care systems screens and other recording systems should these be unavailable o Completion of referral and passing to SOOHS social work team within agreed time frames o Compliance with agreed communication pathways including when systems are down o Commitment to working collaboratively with the Council's Customer Service Centre to ensure seamless continuity of service o The Provider will have an existing operational telephony call management / call handling system already in place prior to contract award. The Service will be expected to operate within the following timeframes: o From 20:00hours to 08:00hours Monday to Friday o From Friday 20:00hours to 09:00hours Saturday o From16:00hours Saturday until 08:00hours Monday o 24 hour cover must be provided on Sundays and Bank Holidays
Timeline
Award date
6 years ago
Publish date
6 years ago
Buyer information
any of the projects listed on the portal
- Contact:
- Simon Hastings (HCC)
- Email:
- Simon.Hastings@hertfordshire.gov.uk
Explore contracts and tenders relating to any of the projects listed on the portal
Go to buyer profileSource
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
ICT - Telecoms - Telecommunication Services to the Office of the Governor Gibraltar
Foreign, Commonwealth and Development Office96,000 GBPPublished a day ago
- Awarded
Open Radio Access Network O-RAN Solution
Satellite Applications Catapult LtdPublished 2 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract
Department for Culture, Media & Sport58,759,000 GBPPublished 3 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract
Department for Culture, Media & Sport33,444,000 GBPPublished 3 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract - South Yorkshire
Department for Culture, Media & Sport44,400,000 GBPPublished 3 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract - Kent
Department for Culture, Media & Sport112,282,000 GBPPublished 3 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme - Regional Supplier Contract - Suffolk
Department for Culture, Media & Sport100,399,276 GBPPublished 3 days ago
Explore other contracts published by any of the projects listed on the portal
Explore more open tenders, recent contract awards and upcoming contract expiries published by any of the projects listed on the portal.
- Awarded
DBC (SF) Council Tax Annual Billing 2018-19 - AWARD
any of the projects listed on the portal112,500 GBPPublished 6 years ago
- Awarded
DBC (AL) Play Area Refurbishments 2017/18 - AWARD
any of the projects listed on the portal279,000 GBPPublished 6 years ago
- Awarded
SADC Further Competition Document -Printing, fulfilment and mailing services - AWARD
any of the projects listed on the portalPublished 6 years ago
- Awarded
SBC 0817 Resurfacing and concrete repairs at the St George's Way Multi Storey Car Park (MSCP) - AWARD
any of the projects listed on the portal1,100,000 GBPPublished 6 years ago
- Awarded
HCC - 0517 - Provision of Support at Home - Lead Provider Broxbourne and Welwyn/Hatfield. - AWARD
any of the projects listed on the portal7,000,000 GBPPublished 6 years ago
- Awarded
SBC 1117 CCTV Consultancy Service AWARDED - AWARD
any of the projects listed on the portalPublished 7 years ago
- Awarded
SBC1217 Replacement external doors to bin store and boilers AWARDED - AWARD
any of the projects listed on the portalPublished 7 years ago
- Awarded
SBC 0317 Pool Plant Works at Stevenage Swimming Centre - AWARD
any of the projects listed on the portalPublished 7 years ago
- Awarded
SBC 1117 Walpole Court Flats - AWARD
any of the projects listed on the portalPublished 7 years ago
Explore more suppliers to any of the projects listed on the portal
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Marine Management Organisation
- Limerick and Clare Education and Training Board
- Laois and Offaly Education and Training Board (Offaly)
- Tees Valley Combined Authority Group, and Teesside International Airport
- Thenue Housing Association Ltd
- London Gateway Port Ltd
- Tayside Contracts
- National Council for Special Education
- CWM Environmental Ltd
- NHS Buckinghamshire Clinical Commissioning Group
- Thorndown Primary School
- Otford Parish Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.