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Awarded

Provision of Customer Service Training

Published

Supplier(s)

Mary Gober International Limited TA MGI Learning

Value

128,750 GBP

Description

We are seeking a training provider to design and deliver a customer service programme to all 440 of our employees and approximately 40 people from our outsourced repairs contractor. The key objectives for this programme are to: • Build a new customer centric culture that supports our Customer Pioneer Strategy. This includes being more empathetic, building trust, being accountable and listening. • Ensure colleagues are able to integrate Moat's professional behaviours into their approach to customer service • Increase customer satisfaction and employee engagement metrics

Timeline

Award date

5 months ago

Publish date

4 months ago

Buyer information

Moat Homes Ltd

Contact:
Procurement Team
Email:
tenders@moat.co.uk

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Notice topic

Personnel-training services

Related topics

Personnel services except placement and supply services

Source

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