WCC - Contact Centre Telephony
Published
Description
Warwickshire County Council (the "Council") is seeking a Supplier to provide a Contact Centre telephony solution/service (the "Solution"). The Solution must include the following core requirements: - be cloud-based and delivered as software as a service ("SaaS") through standard web browsers, which must include but is not limited to Google Chrome, Microsoft Edge, Apple Safari and Mozilla Firefox, with no client installation of the Solution required; - capable of integration with the Council's existing infrastructure and applications (e.g., CRM, workflow management tools, Council SIP trunks, etc.), preferably via fully documented and open APIs; - able to fully integrate with Microsoft Teams; - capable of delivering omnichannel communications including IVR; - scalable user numbers with the capacity to accommodate over 750 total users and over 300 concurrent users. The Solution must further allow select Council users to perform day-to-day administration tasks including: - managing user accounts (where this is not performed through federated ID management); - recording voice messages; - editing form options; and - managing call queues. Additional information: This contract was awarded under Regulation 32 of the Public Contracts Regulations 2015 following a further competition conducted via CSS Framework RM3808 to which no suitable tenders were received.
Timeline
Award date
a year ago
Publish date
a year ago
Buyer information
Warwickshire County Council
- Email:
- procurement@warwickshire.gov.uk
Explore contracts and tenders relating to Warwickshire County Council
Go to buyer profileNotice topic
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Schools Gigabit broadband satellite pilot (con_25402)
Department for Education91,175 GBPPublished 18 days ago
- Awarded
BSP-23-019 Provision of Courier Services for CCEA
Northern Ireland Council for the Curriculum, Examinations and Assessment CCEA2,533,333.33 GBPPublished 21 days ago
- Awarded
ICT13516 MOBILE SERVICES LOT 1 - VODAFONE
Transport for London17,627,544 GBPPublished 25 days ago
- Awarded
ICT13516 MOBILE SERVICES LOT 2 - Telefonica O2
Transport for London6,168,595 GBPPublished 25 days ago
Explore other contracts published by Warwickshire County Council
Explore more open tenders, recent contract awards and upcoming contract expiries published by Warwickshire County Council.
- Awarded
WCC Support Service for Adults with Short Term Needs - AWARD
Warwickshire County Council340,676 GBPPublished a month ago
- Awarded
WCC - Workflow and Case Management System - Consultancy
Warwickshire County Council95,425 GBPPublished 2 months ago
- Awarded
WCC - Supply and Support of Temporary Staffing Resources
Warwickshire County Council22,656,828.25 GBPPublished 2 months ago
- Awarded
WCC - Warwickshire Abandoned Vehicle Recovery and Disposal Scheme
Warwickshire County CouncilPublished 2 months ago
- Awarded
WCC - Supply and Support of Temporary Staffing Resources
Warwickshire County Council90,627,312.8 GBPPublished 2 months ago
Explore more suppliers to Warwickshire County Council
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- The National Gallery
- East Sussex Healthcare NHS Trust
- Ministry of Defence, Ships, Queen Elizabeth Class
- Institute of Technology Carlow
- St John of God Hospitaller Services Group
- Yorkshire 2019 Ltd
- Abbey Theatre Amharclann na Mainistreach
- National Council for Special Education
- Abargrove Ltd t/a Event & Hospitality Services
- Windsor Academy Trust
- Hadlow College
- Oak Wood School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.