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Awarded

eTendering Portal

Published

Supplier(s)

SPS Doorguard Ltd.

Value

656,527 GBP

Description

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a service contract to one contractor for the provision of an out of hours call handling service. The Council has a statutory obligation to provide an out of hours contact centre service for numerous Council departments. The Contractor will deliver effective support for safeguarding emergencies and services that RBKC have identified as a priority to residents which occur outside of normal working hours and cannot wait until the next working day to be resolved. Non-urgent enquiries will be signposted to and raised with the relevant service. The Service will operate between hours of 5:00pm and 9:00am Monday to Friday and 24 hours per day throughout weekends and on Bank Holidays. Lot 1: A Service Contract will be awarded to one contractor. The contract will be established for an initial duration of 36 months, with the option to extend for up to 24 further months at RBKC’s discretion.

Timeline

Publish date

7 months ago

Award date

7 months ago

Buyer information

Royal Borough of Kensington and Chelsea

Email:
procurement@rbkc.gov.uk

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

"Find-a-Tender"
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