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The Development of Resource Planning Costs for New Service Delivery Models

Published

Description

The London Borough of Lambeth is currently seeking consultancy services to deliver Resource Planning modelling for Call Centre and processing operations scenarios. Lambeth, like many other Councils, faces significant challenges as resources diminish while demands for services increase. As part of our response, Lambeth is reviewing its delivery model for core services and wishes to understand the implications of alternative delivery models. This alternative model includes the Development of a Call Centre. Therefore we are looking for Consultancies and Suppliers with experience in the creation of such operational models. The key objectives of the Requirements are; a. Cost Analysis b. Resource Planning c. Scenario Modelling d. Technology Integration The detailed brief for this Development is attached to this Opportunity. Please read all of the details included and the requirements for the submission. The Closing Date is:- 15 May 2024 at 17:00

Timeline

Publish date

13 days ago

Close date

5 days ago

Buyer information

London Borough of Lambeth

Contact:
Natasa Patterson
Email:
npatterson@lambeth.gov.uk

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Notice topics

Call centreEvaluation consultancy servicesSystems and technical consultancy services

Related topics

Telephone-answering servicesBusiness and management consultancy servicesHardware integration consultancy servicesSoftware integration consultancy servicesSystem software acceptance testing consultancy servicesSystem quality assurance assessment and review services

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