The provision of a Publications Dispatch Service
Published
Description
The provision of a publications dispatch service, primarily related to but not limited to customer application forms and information leaflets, of the Contracting Authority. This requires the acceptance and fulfilment of telephone or email requests for Department forms, leaflets and other publications, through the Contracting Authority's existing customer contact channels (which will be made available to the winning tenderer for their use for the duration of the contract). Please note the Department is relying on European Union (Award of Public Authority Contracts) Regulations 2016 in reserving this contract for participants in sheltered workshops and sheltered employment programmes. Lot 1: The provision of a publications dispatch service, primarily related to but not limited to customer application forms and information leaflets, of the Contracting Authority. This requires the acceptance and fulfilment of telephone or email requests for Department forms, leaflets and other publications, through the Contracting Authority's existing customer contact channels (which will be made available to the winning tenderer for their use for the duration of the contract). The requirement of this contract can be outlined as; • the storage and inventory management of customer application forms, leaflets and other publications; • the timely and efficient distribution of up to 50 forms, leaflets and other publications per order; • the direct notification to customers when requests for forms, leaflets and other publications cannot be fulfilled and • the provision of weekly and monthly management information reports to the Contracting Authority in relation to the volume and nature of forms, leaflet and publication requests and the corresponding level of forms, leaflets and publications dispatched. Please note the Department is relying on European Union (Award of Public Authority Contracts) Regulations 2016 in reserving this contract for participants in sheltered workshops and sheltered employment programmes. Estimated value is best estimate at time of tender and may be subject to change.
Timeline
Publish date
2 years ago
Award date
2 years ago
Buyer information
Department of Social Protection
- Contact:
- Alex Byrne
- Email:
- alex.byrne@welfare.ie
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