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Awarded

Oracle Fusion Support

Published

Supplier(s)

DE NOVO SOLUTIONS

Value

3,000,000 GBP

Description

Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support. Lot 1: Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the new Support Partner for Level 2 & 3.

Timeline

Award date

7 months ago

Publish date

6 months ago

Buyer information

City and County of Swansea

Email:
procurement@swansea.gov.uk

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Notice topics

Helpdesk and support servicesSoftware support servicesSystem and support servicesSystem management software development services

Related topics

Software-related servicesSoftware testingSystems support servicesHelpdesk servicesHelpdesk and support servicesComputer archiving services

Source

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