SWR: Provision of Facilities & Asset Management Services

Description

First Rail Holdings (FRH) in conjunction with First MTR South Western Trains Ltd (SWR) are seeking to contract with a new FM provider in the delivery of their Planned and Reactive Electrical, Mechanical & Building Fabric works. This procurement process is being led by FRH, with any subsequent award being directly between the FM Provider and SWR. FRH and our TOCs aspire to lead the way in how we deliver this type of service provision to our Stakeholders, that being either our internal stakeholders at our stations and ultimately our external stakeholders being our paying customers. We are seeking to contract with an FM Provider which will enable FRH and SWR to deliver on these values into the future and to grow with our NRCs and our journey into Asset Management. Each one of our Train Operating Companies (TOCs) hold Certification for ISO55001 in Asset Management, and as the FM Provider, the works being delivered underpin the success and future development of this Standard. This contract is designated by the DfT as a Key Contract and as such will be subject to an Umbrella Direct Agreement, and approval by the Secretary of State. Lot 1: We are seeking to contract with an FM Provider which will enable FRH and SWR to deliver on these values into the future and to grow with our NRCs and our journey into Asset Management. Each one of our Train Operating Companies (TOCs) hold Certification for ISO55001 in Asset Management, and as the FM Provider, the works being delivered underpin the success and future development of this Standard. With SWRs contractual obligations with the DfT, it is essential that we meet these obligations of which this FM Contract plays a fundamental part in our assurance to the DfT and our 40-year Asset Lifecycle Delivery. In a very regulated industry, it is imperative that we can deliver our safety commitments in line with the associated risks and provide the necessary evidence in a format which is immediately accessible. In a very changing world in respect to technology it is imperative that we can take information & data which is clean and consistent into our systems to enable the correct asset management decisions to be made with the quickest and easiest solutions. With the potential future reform in Rail it is imperative that we can manage all types of data either from within our own Business units, 3rd Parties and our Landlord. We must ensure that we are all working towards the ultimate goal of delivering a safe reliable and consistent service to our stakeholders, working together to find the ultimate way to deliver the right life cycle to those assets. Technology on how we undertake our processes, from the reporting, maintaining & measuring (either via human intervention or AI connections) to our assets to enable a delivered service must be undertaken through a system which is adaptable and ever evolving to the meet the challenges and changes in the FM world. This procurement follows a previous tender in 2020 which has been updated to reflect the changes within our NRC requirements with the DfT, of which Service Quality Regime (SQR) to our Stakeholders plays a significant part of our operational delivery. During this time, an asset verification exercise has been undertaken. The successful supplier must carry out their own asset verification or validation exercise at the start of the new contract. Specific focus for this tender will be around the fully interactive customer call centre operation, how this integrates into the operational delivery through your selected CAFM system, to ensure KPI measures are met and taking into consideration our Landlord's (Network Rail) new CAFM System (Citadel), and how data may be integrated. To facilitate continuous improvement and drive the desired results, SWR will implement a service-credit / incentivisation system, which will be discussed and agreed with the successful supplier. A new FM Provider will have carefully identified, through their experience and expertise in this area, the required resource and skill level to deliver to the full contract requirements. The contract will be in place for a period of up to 5 years as follows: - An initial 3-year term followed by up to a 2-year extension. The estimated value of this procurement over the full 5-year period is in the region of £20,000,000. SWR will use a standard industry FM contract for this procurement, NEC 4 FMC, Option A with price list, including X and Z clauses. Please note that TUPE will apply to this procurement. The scope of services included under this tender include: 1. Planned Preventative Maintenance 2. Statutory and Mandatory Inspections & Maintenance 3. Reactive Maintenance and Emergency Maintenance 4. Possession and Isolations Management 5. Revisions, updating and maintenance of Asset register and integration into the Employers system(s). 6. Production of record drawings 7. Maintenance of operating and maintenance manuals 8. Provision of new works 9. Provision of Electronic Logbooks and hardcopy maintenance of onsite Fire Logbook 10. Fully interactive customer call centre 11. SQR Management 12. Lift management 13. Weekend SQR Toilet Reactive