Provision of PPG and BAU Interim Support
Published
Description
Crown Commercial Service is seeking a supplier to provide PPG Operational support requirements in an interim capacity. This is until a longer-term mode of operation has been identified. This interim support will provide the following Operational support for organisations and users registered on the PPG system including actioning of service requests. Development support to ensure bug and issues are remediated. 2nd and 3rd line ticket support. Management of PPG technical knowledge including updates to existing documentation and creation of anything new identified and imparting of knowledge to wider support teams Applying of PPG Patches and Updates. Proactive monitoring of PPG including identification of any capacity and performance issues and threshold limits. Including regular output reports to stakeholders.
Timeline
Award date
4 months ago
Publish date
4 months ago
Buyer information
Crown Commercial Service
- Contact:
- Crown Commercial Service on behalf of Crown Commercial Service : Cabinet Office
- Email:
- supplier@crowncommercial.gov.uk
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