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Awarded

CWC23106 - Omnichannel Solution

Published

Supplier(s)

CHARTERHOUSE VOICE & DATA LIMITED

Value

2,476,924 GBP

Description

Wolverhampton City Council are awarding a contract following a further competition for the provision of an Omnichannel solution using Crown Commercial Services Network Services 3 framework Lot 4c: Contact Centre Services. The Omnichannel solution includes Telephone, Email, Text, Chatbot, Webchat and Social media. Within the scope of the project are five separate Contact Centres covering, Wolverhampton City Council's Revenues and Benefits, Customer Services and the Social Care Team (a combination of Children's and Adults), Wolverhampton Homes and West Midlands Pension Fund. The contract has been awarded for an initial period of 3 years with an option to extend for 2 + 1 + 1 years.

Timeline

Award date

a month ago

Publish date

10 days ago

Buyer information

Wolverhampton City Council

Contact:
Barry Greenwood
Email:
barry.greenwood@wolverhampton.gov.uk

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Notice topic

Software package and information systems

Related topics

Miscellaneous software package and computer systemsInformation systems and serversSoftware package utilitiesDatabase and operating software packageCommunication and multimedia software packageBusiness transaction and personal business software package

Source

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