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Awarded

Incident Management Services

Published

Supplier(s)

Stone Technologies Ltd trading as Stone Group

Value

321,354 GBP

Description

SCTS require a contract which will provide the organisation with an incident management service which can support our full collaboration network. In the event of any outage, downtime, or fault on the network, the supplier will be expected to respond within set service level agreements (SLA’s). As part of the contract, SCTS requires proactive monitoring of the estate to ensure that potential problems are detected and addressed in a timely manner, or to respond efficiently when unforeseen issues arise. Monitoring, alerting and remediation services are to be delivered 24 hours a day, seven days a week.

Timeline

Award date

3 months ago

Publish date

3 months ago

Buyer information

Scottish Courts and Tribunals Service

Email:
gcollins@scotcourts.gov.uk

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Notice topic

Local area network services

Related topics

Computer network services

Source

Public Contracts Scotland
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