Review of Intranet & Internal Communication Platforms - Amgueddfa Cymru

Description

As a result of the COVID-19 pandemic, we are relying even more on the use of online technology when it comes to communicating with staff. 2021 will also see the launch of Amgueddfa Cymru – National Museum Wales’s new 10 Year Strategy and brand. We therefore feel that now is the right time to review the purpose, design and goals of the Intranet and look at how this fits into the organisation’s wider practices and strategic goals. We require a third-party to lead the Consultation and Discovery phase of the project. The key factors that underpin and support the need for a redesign Intranet are: • To review the purpose and goals of the Intranet, and even the ongoing existence of a bespoke Intranet site alongside other digital services. • To review whether the site is fit-for-purpose. To address design issues and organisation of content which impede the user-experience and negatively impact how the organisation communicates and functions. • To better incorporate other digital services already being used by the Museum such as our HR and Finance systems, or communication platforms like Microsoft Teams; and investigate uptake of new services such as Document Management and CRM. • To offer staff new ways to interact and contribute to conversations, and help departments take ownership of their information. • To improve the Museum’s document and information management and workflows. • To reflect changes in staff’s working practices since the Intranet was created; particularly the increase in multi-site and remote working which have been accelerated by the pandemic. • To improve access to internal digital services for all staff; and ensure any services that we adopt conform to accessibility standards. • To further the Intranet’s support for best practices on bilingual working and communication in line with Welsh Language Standards. • To incorporate the results of Amgueddfa Cymru’s rebranding exercise and reflect the Museum’s 10 Year Strategy currently being finalised. • To further our desire to be a transparent and open organisation, balanced with the sensitive nature of our internal communications. • To ensure consistency with the Museum’s public-facing website.