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Awarded

Contact Centre - Telephony

Published

Supplier(s)

SOFTCAT PLC

Value

408,817 GBP

Description

An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services

Timeline

Award date

5 months ago

Publish date

4 months ago

Buyer information

Bedford Borough Council

Contact:
Leon Clancy
Email:
leon.clancy@bedford.gov.uk

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Notice topic

Telecommunications network

Related topics

Intranet networkInternet networkCommunications network

Source

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