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Awarded

Call centre

Published

Buyer

Itsligo

Supplier(s)

Forward Emphasis International

Value

653,000 EUR

Description

It Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of student recruitment, application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact centre services through engaging with emerging technologies such as “chatbots”, etc. Tenderers are invited to offer innovative solutions in providing contact centre services in keeping with the overall aim of providing a fit for purpose solution. It Sligo aims to contract the outsourcing of its requirement for student contact centre services. Its objective is to maintain an efficient, timely and customer-centred, outsourced service for the processing of student recruitment, application and registration enquiries and workflows and payment of associated fees as relevant and to interface with its customers accordingly. In addition IT Sligo requires a continuous improvement methodology to improve service and reduce the overall cost of contact centre services through engaging with emerging technologies such as “chatbots”, etc. Tenderers are invited to offer innovative solutions in providing contact centre services in keeping with the overall aim of providing a fit for purpose solution.

Timeline

Award date

5 years ago

Publish date

5 years ago

Buyer information

Itsligo

Contact:
Caroline Burke
Email:
burke.caroline@itsligo.ie

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Notice topics

Administrative services for business operationsCall centreDocument management servicesScanning services

Related topics

Scanning and invoicing servicesTelephone-answering servicesAdministrative development project servicesGeneral public servicesComputer-related management services

Source

Ted (OJEU)
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