Rail Ombudsman Service
Published
Description
The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service. Lot 1: The ORR is seeking an independent supplier to provide a complete end-to-end Alternative Dispute Resolution scheme for the rail industry on a not for profit basis, to include the following key features: a. free to consumers; b. an impartial arbitrator for firms and consumers in resolving disputes; c. run on a not for profit basis; d. issues decisions that are binding on firms but not consumers; and e. a source of evidence and intelligence, drawn from its role resolving disputes, on issues that may cause consumer detriment in the rail industry, the overall passenger experience of raising a complaint about a rail service.
Timeline
Award date
a year ago
Publish date
a year ago
Buyer information
Office of Rail and Road
- Contact:
- Gayle Webster
- Email:
- gayle.webster@orr.gov.uk
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