To Establish A Multi Supplier Framework Agreement for the Provision of of Taxi Services for Maynooth University in 2 Lots

Description

General Service Provision To ensure the continuity and efficient management of this service, the successful tenderer must have access to and use of: - Pre-booking system to allow on-time pickup’s (there must be no wait time) following request for taxi services - a pre booked time will be before 30-minute collection time; - Ad hoc booking system must have a taxi arriving at pick up points no later than 20 to 30 minutes, without restriction, to pick up times or area for collection; - Priority passenger service – a number of the University’s staff may be classified as priority passengers and an immediate taxi service must be provided with no wait time; It is highly desirable that taxi services can be ordered, monitored and administered using web-based and app solutions. In the event that the successful tenderer becomes aware of a delay or cancellation of taxi by the driver the passenger must be notified as soon as possible to arrange alternative transport. The drivers will arrive on time; there will be no wait time charge if the driver arrives prior to collection time. General Service Provision To ensure the continuity and efficient management of this service, the successful tenderer must have access to and use of: - Pre-booking system to allow on-time pickup’s (there must be no wait time) following request for taxi services - a pre booked time will be before 30-minute collection time; - Ad hoc booking system must have a taxi arriving at pick up points no later than 20 to 30 minutes, without restriction, to pick up times or area for collection; - Priority passenger service – a number of the University’s staff may be classified as priority passengers and an immediate taxi service must be provided with no wait time; It is highly desirable that taxi services can be ordered, monitored and administered using web-based and app solutions. In the event that the successful tenderer becomes aware of a delay or cancellation of taxi by the driver the passenger must be notified as soon as possible to arrange alternative transport. The drivers will arrive on time; there will be no wait time charge if the driver arrives prior to collection time.