Provision of Maintenance Services for Help Points and Customer Information Systems

Description

Provision of Planned Preventative Maintenance for Help Points and Customer Information Systems (CIS) The scope of work is for the successful contractor to carry out planned station information & security systems maintenance at West Midlands Trains (WMT) Properties. To renew, replace or install works to conform to the relevant standards for stations, depots or administration buildings, including any associated attendance works. The successful contractor will be instructed on how to use West Midlands Trains computer aided facilities management system and will be required to monitor and operate this system on a daily basis. The successful contractor will be authorized to undertake requested works with a pre-approval limit without requiring formal authorization, for specific pre-recorded CAFM jobs. Lot 1: West Midlands Trains ('The Employer') provides a scheduled train service throughout an agreed network of stations/depots between Liverpool and London Euston. Currently, there are 152 No. Stations and 6No. Depots. As part of these works the successful contractor will be required to carry out planned station information & security systems services at WMT Properties throughout the estate. To renew, replace or install works to conform to the relevant standards (standards refers to British, European, International, West Midland Trains, Network Rail www.uk.ihs.com and Railway group standards www.rgsonline.co.uk;) for stations, depots or administration buildings, including any associated attendance works. The successful contractor will be instructed on how to use West Midlands Trains computer aided facilities management system and will be required to monitor and operate this system on a daily basis. The successful contractor will be authorized to undertake requested works with a pre-approval limit without requiring formal authorization, for specific pre-recorded CAFM jobs. Additional information: Interested parties should contract the named person by email at Section I.1 to register interest and request the Prequalification Questionnaire which shall be required to be completed by the time limit for receipt of expressions of interest at Section IV.2.2. Scoring Matrix The PQQ scoring will be as follows:- SCORE GIVEN - QUALITATIVE GUIDANCE - SHORT GUIDANCE 0 - Question not answered or answer is irrelevant. - Not answered/irrelevant. 1 - Weak : Insufficient information to enable evaluation or contains major shortcomings or errors to make it non-complaint. - Worst in class/errors in submission. 2 - Below Satisfactory : partially complaint answer but with obvious deficiencies. Brief or incomplete answers with little or no supporting detail or wholly generic answer. - Below industry standard. 3 - Satisfactory : Answer meets the minimum requirements but lack convincing supporting detail to give confidence that they will meet requirements. Some attempt to provide relevant answers not generic. - In line with industry standard. 4 - Good : Thorough response with relevant supporting detail and evidence to give confidence that the requirements will be met. Tailored answers. - Above industry standard. 5 - Excellent : Comprehensive and well-structured response with excellent supporting evidence. Wholly bespoke for the protect and demonstrates exceptional understanding of the requirements. - Market leading. SCORING PROCESS Where Yes is the required answer: YES = PASS NO = FAIL WMT will assess additional information provided by the interested parties who select NO, but have additional information to justify their selection. Where NO is the required answer NO = PASS YES = FAIL WMT will assess additional information provided by the interested parties who select YES, but have additional information to justify their selection.