Provision of Out of Hours call handling and social media monitoring Framework Services

Description

It is Hyde’s intention to create a framework for sourcing and commissioning the services of an out of hours call handling and social media monitoring service provider/s. The service provider will generally be required to provide tenants, leaseholders, and Customers a service point to which to report emergencies or faults affecting Hyde’s property or any environmental or antisocial behaviour issues, in order that appropriate action can be taken in response to such reports. Lot 75061: Provision of Out of Hours call handling and social media monitoring Framework Services The Out of Hours call handling and social media monitoring services will provide call handling services for Framework Members, responding to and managing calls on either an out of hours or 24/7 basis. This may include call handling across the housing, local authority, education and wider public sectors.