HMCTS Reform Interactive Voice Response Recordings Contract
Published
Description
HMCTS Digital and Technology Services are procuring an IVR Design and Management Service. The Authority is looking to appoint and work with a supplier which has a proven track record in delivery in this area, with demonstrable evidence of a flexible approach that delivers high quality, cost effective services within stated deadlines. The supplier is required to do the following: Review current IVR messages and provide options and solutions for a refresh if these to provide an effective and efficient customer experience Identify call flow improvement through effective scripts Provide professional voiceovers for IVR recordings Record all prompts digitally and provide in usable format to MoJ network system - current format for audio prompts is .WAV 16-bit but supplier will need to be flexible to ensure compatibility with all current and future technologies deployed by the Authority. Provide timely turnaround for any IVR changes requested. Provide comfort messages, including on hold audio music to be agreed with the Authority. Create library for all recordings developed and used within contract. HMCTS would own these messages, which would be available for use both during the contract and for a period TBD after it.
Timeline
Award date
2 years ago
Publish date
2 years ago
Buyer information
Ministry of Justice
- Email:
- HMCTSCommissioningandCommercial@justice.gov.uk
Explore contracts and tenders relating to Ministry of Justice
Go to buyer profileNotice topic
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
GB-London: RBGKEW1222 - Audio Trail, RBG Kew Agius Evolution Garden
Royal Botanic Gardens Kew8,170 GBPPublished 2 months ago
- Awarded
Provision of Creative Content Production (Audio Tours)
National Galleries of Scotland59,375 GBPPublished 10 months ago
- Awarded
Digital Interview Recording Managed System
Greater Manchester Police4,700,000 GBPPublished 2 years ago
- Awarded
GB-London: CON-21-033 Recorded Voice
Financial Conduct Authority41,040 GBPPublished 3 years ago
Explore other contracts published by Ministry of Justice
Explore more open tenders, recent contract awards and upcoming contract expiries published by Ministry of Justice.
- Awarded
Provision of Support and Maintenance Services for Access to Digital Evidence (A2DE)
Ministry of Justice311,570 GBPPublished 7 days ago
- Awarded
LAA Defence Solicitor Contact Centre and Civil Legal Advice Contract
Ministry of Justice18,305,000 GBPPublished 8 days ago
- Awarded
Supply and Maintenance Services for Method of Entry Anti-Barricade Jacks
Ministry of Justice500,292.9 GBPPublished 8 days ago
- Awarded
Amazon Web Services Computer Storage and Ancillary Services
Ministry of Justice50,000,000 GBPPublished 8 days ago
- Awarded
Oracle maintenance & support for MoJ licensed estate 2024-2026
Ministry of Justice19,800,000 GBPPublished 9 days ago
- Awarded
HMP Preston - PIDS & Wall Repairs - BPRN: 587/17/9575
Ministry of Justice1,924,772.78 GBPPublished 12 days ago
Explore more suppliers to Ministry of Justice
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Corserv Ltd
- Harborough District Council
- Iarnrod Eireann-Irish Rail
- Stockport NHS Foundation Trust
- RSPB
- IMPERIAL WAR MUSEUM TRADING COMPANY LIMITED
- Financial Services and Pensions Ombudsman
- NHS Heywood, Middleton and Rochdale Clinical Commissioning Group
- Sevenoaks Town Council
- Glenthorne High School
- Maybole Community Council
- St John Bosco College
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.