#1105 - National Helpline re-tender
Published
Buyer
Value
Description
This procurement event is to procure the services in relation to the National Helpline and Commercial Property Helpdesk. The Network Rail National Helpline and Commercial Property Helpdesk is a helpline and helpdesk service providing the primary point of contact for external stakeholders, residents and businesses in the vicinity of the railway. Network Rail expects to provide the highest quality customer service, provided through an external supplier. The National Helpline and Commercial Property Helpdesk will provide a first class service with agents capable of communicating Network Rail’s key corporate messages and empowered to resolve more cases at first point of contact. Agents will have a good understanding of all aspects of the UK rail industry and shall act as ambassadors for the Network Rail brand. The majority of enquiries relate to the day to day operations of the railway infrastructure, although the impact of Network Rail’s investment and enhancement programmes (as well as specific campaigns in the national media) have raised awareness of our company and the role we play within the wider industry. The Service is made up of three principle components – the National Helpline, Commercial Property Helpdesk and an out of hours Media Service.
Timeline
Publish date
7 years ago
Buyer information
Network Rail
- Contact:
- Tracy Ambris
- Email:
- tracy.ambris@networkrail.co.uk
Explore contracts and tenders relating to Network Rail
Go to buyer profileTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore other contracts published by Network Rail
Explore more open tenders, recent contract awards and upcoming contract expiries published by Network Rail.
- Awarded
Contract Award Notice - NWC/23-24/201 #36957 - NW&C Earthworks Examinations
Network RailPublished 16 days ago
- Awarded
Network Rail North West & Central Region CP7 Frameworks: Framework Category A
Network RailPublished 2 months ago
- Awarded
Contract Award Notice - NWC/22-23/375 #34121 - Mobile Infrastructure Pumps
Network RailPublished 2 months ago
- Awarded
Tender support for cloud-based application development and support
Network Rail547,905 GBPPublished 3 months ago
Explore more suppliers to Network Rail
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Basingstoke and Deane Borough Council
- East Kent Hospitals University
- A2Dominion Housing Group Limited
- NILGOSC
- Institute of Technology Carlow
- Financial Services and Pensions Ombudsman
- National Council for Special Education
- Ministry of Defence, Ships, Salvage and Marine Operations (S&MO)
- Royal Conservatoire of Scotland
- Ad Astra Academy Trust
- The Tiffin Girls' School
- Haverhill Town Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.