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Awarded

Provision of Out of hours support for the computing and distribution Helpdesk

Published

Supplier(s)

Norman Managed Services

Value

325,000 GBP

Description

The Open University's Student Computing and Distribution Helpdesk (SCDHD) are appointing an 3rd party to provide out of hours (OOH) support. Lot 1: The OU Helpdesk receives contact from students providing both technical and non-technical support when using any module software or University programmes, as well as monitoring for any welfare or safeguarding concerns. The OU has now extended support of students to 24/7 via different channels.

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

The Open University

Contact:
Procurement Team
Email:
finance-tenders@open.ac.uk

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Notice topics

Call centreTelephone-answering services

Related topics

Call centreTelephone operator servicesTelephone-answering servicesOffice-support services

Source

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