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Awarded

Helpdesk and support services

Published

Supplier(s)

EVROS Technology Group

Value

1,200,000 EUR

Description

A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online. A highly efficient and professional ICT Helpdesk is required to support staff across the Department of Jobs, Enterprise and Innovation in achieving their business objectives. The technical capacity to deliver the service must be supported by a keen focus on quality customer service. The successful service provider will be expected to provide quality, on-site resources for the ICT Helpdesk to support, maintain, and enhance ICT services and to respond to a wide range of ICT related queries from staff by email, telephone or online.

Timeline

Award date

7 years ago

Publish date

7 years ago

Buyer information

Department of Jobs, Enterprise and Innovation

Contact:
Patrick Ryan
Email:
patrick.ryan@djei.ie

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Notice topics

Helpdesk and support servicesHelpdesk services

Related topics

Systems support servicesHelpdesk servicesHelpdesk and support servicesSystem and support services

Source

Ted (OJEU)
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