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Awarded

Telecommunications services

Published

Supplier(s)

Capgemini UK Plc and HP Enterprise Services UK Ltd, NUANCE COMMUNICATIONS Ireland Limited

Value

48,750,925 GBP

Description

Provision of a contact centre telephony platform, with different technologies and capability provided through different lots. Provision of a contact centre core telephony platform and systems integrator services to integrate various contact centre technologies. Provision of voice automation and voice biometrics services for HMRC's contact centre telephony platform. Provision of recording and analytics services for HMRC's contact centre telephony platform.

Timeline

Award date

4 years ago

Publish date

4 years ago

Buyer information

HM Revenue & Customs (HMRC)

Contact:
Liam Osborn
Email:
liam.osborn@hmrc.gov.uk

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Notice topics

Interactive voice response software development servicesTelecommunications servicesTelephone network equipmentVoice recorders

Related topics

Communication software development servicesTelecommunication services except telephone and data transmission servicesTelephone and data transmission servicesPostal and telecommunications servicesNetwork equipmentAcoustic devices

Source

Ted (OJEU)
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