Provision of ICT Core and Support Services 2023
Published
Description
To provide support for a number of ICT services and to manage and maintain the server estate and end-point security provision. Management of Software Licencing; Connectivity Services, including Network hardware. -Network Management, security and maintenance: provide ongoing network management, security and maintenance and proactive resolution if any issues found for the duration of the contract period. -IT Helpdesk: provide an efficient and effective IT helpdesk service (with agreed response times), available to end users between 8.00 am and 6.00 pm. This can be delivered fully off-site, on-site or through a hybrid approach. The terms and response times under which on-site support will be provided must be defined in the Service Level Agreement. -Strategy and planning: work alongside AHA to develop and implement our Digital Strategy and execute this strategy through sufficient project planning. It is also expected that our support partner will work with other partners (including SDM Housing Management System) to deliver our current and future Digital Strategic objectives. -General technical advice and design services on systems development, upgrades and improvements. -Able to quote for and supply hardware and system software components when requested. -Reporting and Monitoring: provide regular performance reporting and monitoring, based on service level agreements and reporting requirements. This includes but is not limited to helpdesk service performance in relation to acknowledging, responding to and closing helpdesk tickets and backup success reporting. -System administration services, set up new user, passwords and permissions. knowledge transfer; provide end-users with core training in applications and other Digital related topics at the request of AHA. -Responsibility for all hardware and software installation and maintenance -Provision and management pf an appropriate anti-virus and malware protection service -Advise and support the future telephony refresh -Implementation of Cloud based migration -Disaster Recovery and Business Continuity -Hybrid Onsite and Cloud Backup
Timeline
Award date
9 months ago
Publish date
3 months ago
Buyer information
Ardenglen Housing Association Ltd.
- Contact:
- Karen Fee
- Email:
- karen.fee@ardenglen.org.uk
Explore contracts and tenders relating to Ardenglen Housing Association Ltd.
Go to buyer profileNotice topic
To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Invest Hull - Supporting Business Growth Workshop Programme
Kingston upon Hull City CouncilPublished today
- Awarded
Invest Hull - Supporting Business Growth Workshop Programme
Kingston upon Hull City Council85,000 GBPPublished today
- Awarded
Request for Quotation: Supply, Install, and Commission Classroom Furniture and IT devices in Lebanon
ARK GROUP DMCC58,254 GBPPublished today
- Awarded
Direct Award of ESRI (UK) Ltd ArcGIS Pro licenses and associated support services
National Records of Scotland78,929.14 GBPPublished 2 days ago
- Awarded
Direct Award of SAS Software Licences and associated Support Services
National Records of Scotland176,937 GBPPublished 2 days ago
- Awarded
Climate Intelligence Service: Data Platform
Improvement Service675,000 GBPPublished 2 days ago
- Awarded
CWC23097 - Managed Client Caseload Information System and Tracking Service
Wolverhampton City Council369,500 GBPPublished 3 days ago
- Awarded
Request for quotes for remote hosting of bespoke software
BiP SOlutions20,594 GBPPublished 3 days ago
Explore other contracts published by Ardenglen Housing Association Ltd.
Explore more open tenders, recent contract awards and upcoming contract expiries published by Ardenglen Housing Association Ltd..
- Awarded
External Audit Services (2023-2026)
Ardenglen Housing Association Ltd.69,500 GBPPublished 3 months ago
- Awarded
Internal Audit Service (2024-2027)
Ardenglen Housing Association Ltd.21,000 GBPPublished 3 months ago
- Awarded
Ardenglen Housing Association - 1st November 2022 - 31st March 2026
Ardenglen Housing Association Ltd.884,361.54 GBPPublished 2 years ago
- Awarded
Ardenglen Housing Association - 1st November 2022 - 31st March 2026
Ardenglen Housing Association Ltd.643,718 GBPPublished 2 years ago
- Awarded
Ardenglen Housing Association - Common Close Cleaning Services 2022 - 2025
Ardenglen Housing Association Ltd.169,721 GBPPublished 2 years ago
- Awarded
Ardenglen Housing Association - Common Close Cleaning Services 2022 - 2025
Ardenglen Housing Association Ltd.169,721.51 GBPPublished 2 years ago
- Awarded
Ardenglen H.A. - Gutter Replacements & Overcladding of Fascias & Soffits
Ardenglen Housing Association Ltd.78,348 GBPPublished 2 years ago
- Awarded
Repair and maintenance services of electrical building installations
Ardenglen Housing Association Ltd.Published 4 years ago
- Awarded
Repair and maintenance services of electrical building installations
Ardenglen Housing Association Ltd.Published 5 years ago
Explore more suppliers to Ardenglen Housing Association Ltd.
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Driver and Vehicle Standards Agency
- Suffolk Sourcing
- Aneurin Bevan Health Board
- Horniman Public Museum & Gardens
- Ministry of Defence, Ships, Maritime Platform Systems (MPS)
- Balfour Beatty - East Wick and Sweetwater Development
- National Trust for Scotland
- Scottish Public Services Ombudsman
- Hughenden Parish Council
- GREENHAM PARISH COUNCIL
- Woodmansey Parish Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.