TD2049 - Remote Processing of Revenues & Benefits Work Package

Description

Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: • Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. • Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link. There are four work packages as follows: • Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing • Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. • Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims. • Work Package D - Council Tax and Business Rates: processing. The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes. Additional information: Additional info can be found on Find a Tender - Notice reference: 2023/S 000-023932