Health and social work services

Description

Provision of a high quality, cost effective local Healthwatch Service for the Wakefield district to be known as Healthwatch Wakefield. Provision of a high quality, cost effective local Healthwatch Service for the Wakefield district to be known as Healthwatch Wakefield. Healthwatch Wakefield will be accessible to: — People living in the Wakefield local authority area, — People to whom care services are or may be provided in the Wakefield local authority area, — People from Wakefield to whom care services are being provided in another local authority area. In addition: — The Service Provider will signpost local people with any complaints they may wish to progress in relation to Social Care and / or an NHS service provision to the relevant body, — The Service will provide an NHS Independent Complaints Advocacy Service to residents of Wakefield with a complaint against any NHS provided or commissioned service and residents outside of Wakefield who have a complaint regarding a NHS provided or commissioned service delivered in the Wakefield district The Service will commence on 1.10.2018 and will be put in place for 4 years; therefore the expiry date will be 30.9.2022. The Council may extend the Contract by up to a further 36 months, making the final possible expiry date 30.9.2025.