Digital Front Door Online portal 2022 - AWARD
Published
Supplier(s)
Description
Dudley Council is seeking a partner to deliver a digital self-service solution to connect with and serve our residents. Our aim is to provide an outstanding customer service at reduced cost. The solution must include integration with back-office systems and enable us to update residents on their requests. The Council is seeking a digital solution to provide a self-service and mediated contact and request service for our residents, businesses, and visitors. We expect the solution to deliver a wide range of online capability including: o allow us to manage our interactions with residents seamlessly across all channels, o enable us to transform how we provide services by integrating with systems used by the Council thus automating service provision, o be effective to deploy with easy to develop forms with built-in workflow capability. We seek a long-term partner with whom we can develop a solution that delivers outstanding customer service, streamline our processes, and drive down cost.
Timeline
Award date
a year ago
Publish date
a year ago
Buyer information
Dudley Metropolitan Borough Council
- Contact:
- Joanne Healey
- Email:
- joanne.healey@dudley.gov.uk
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