VOIP Omnichannel Telecommunications System
Published
Supplier(s)
Description
Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides. We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone. The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions. The intention is to engage with a strategic partner for an initial period of 3 years.
Timeline
Award date
8 months ago
Publish date
3 months ago
Buyer information
Wales Millennium Centre
- Contact:
- Helen John
Explore contracts and tenders relating to Wales Millennium Centre
Go to buyer profileNotice topics
Source
Sell2WalesTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Gigabit Infrastructure Subsidy Programme DPS Lot 15 West Herefordshire
Full Fibre Ltd23,438,999 GBPPublished 4 days ago
- Awarded
GIS Programme DPS Lot 25.01 Shropshire (Re-Procurement)
Voneus Limited12,030,000 GBPPublished 4 days ago
- Awarded
Gigabit Infrastructure Subsidy Programme DPS Lot 3.01 Peak District
Full Fibre Ltd10,700,000 GBPPublished 4 days ago
- Awarded
DHSC ARP Handheld contract
Department of Health and Social Care (ARP)31,900,000 GBPPublished 5 days ago
- Awarded
HSO Cloud Network Security
National Institute for Health and Care Excellence68,880 GBPPublished 17 days ago
- Awarded
GIS Programme - Regional Supplier Contract - Cornwall & Isles of Scilly
Wildanet Limited41,216,000 GBPPublished 19 days ago
- Awarded
GIS Programme - Regional Supplier Contract - Dorset & South Somerset
Wessex Internet Limited43,150,000 GBPPublished 23 days ago
Explore other contracts published by Wales Millennium Centre
Explore more open tenders, recent contract awards and upcoming contract expiries published by Wales Millennium Centre.
Explore more suppliers to Wales Millennium Centre
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.