Stotles logo
Sign inSign up for free
Awarded

DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System

Published

Supplier(s)

Endeavour Information Solutions

Value

156,482.4 GBP

Description

The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required. Lot 1: The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.

Timeline

Publish date

a year ago

Award date

a year ago

Buyer information

The Consumer Council for Northern Ireland

Contact:
SSDAdmin.CPDfinance-ni.gov.uk
Email:
SSDAdmin.CPD@finance-ni.gov.uk

Explore contracts and tenders relating to The Consumer Council for Northern Ireland

Go to buyer profile

Notice topics

Custom software development servicesDevelopment of transaction processing and custom softwareHelpdesk and support servicesIT services: consulting, software development, Internet and supportSoftware programming and consultancy servicesSystem and support services

Related topics

Computer back-up and catalogue conversion servicesComputer audit and testing servicesComputer network servicesComputer support and consultancy servicesComputer-related servicesInternet services

Source

"Find-a-Tender"
To save this opportunity, sign up to Stotles for free.
Save in app
Source documents
link

  • Looking glass on top of a file iconTender tracking

    Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.

  • ID card iconProactive prospecting

    Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.

  • Open folder icon360° account briefings

    Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.

  • Teamwork iconCollaboration tools

    Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.

Stop chasing tenders, start getting ahead.

Create your free feed

Already have an account? Sign in

Explore similar tenders and contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Explore other contracts published by The Consumer Council for Northern Ireland

Explore more open tenders, recent contract awards and upcoming contract expiries published by The Consumer Council for Northern Ireland.

Explore more suppliers to The Consumer Council for Northern Ireland

Sign up

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Explore over 15,000 buyers

Explore top sources for public sector contracts

Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.

Explore more sources