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Awarded

Outbound Dialler Services

Published

Supplier(s)

PASTDUE CREDIT SOLUTIONS LIMITED

Value

3,168,000 GBP

Description

To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. Lot 1: SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be ‘acting as’ an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.

Timeline

Award date

2 months ago

Publish date

a month ago

Buyer information

Student Loans Company

Contact:
Susan Butcher
Email:
commercial@slc.co.uk

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Notice topic

Collection agency services

Related topics

Toll-collection servicesMiscellaneous business and business-related services

Source

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