Website Design

Description

Summary of the work We require a team with knowledge and expertise of web content management systems to build and configure a web content management system for use by multiple administrators at each Trust. Latest start date Tuesday 1 March 2022 Budget Range Circa £90,000 Inc VAT in total (Both Websites) Why the Work is Being Done The Trusts' current websites are no longer fit for purpose. The content and design is dated, it is not accessible, does not always display properly depending on the device/screen, the search function doesn’t work well, the analytics are limited, and the CMS doesn’t always function as intended. We need modern, accessible website which support our Communications teams to manage information in partnership with multiple stakeholders. Problem to Be Solved We need to be able to ensure that everyone who needs our help can easily find the support and information they need, and that we sell each Trust as a great place to work. Each Trust has one main website and various other stand-alone sites designed and built for specific purposes and varying audiences. Who Are the Users Our websites will be used by the public to access information about services and policies, by staff to access information pertaining to their current employment, by stakeholders to access private documents shared by specific Trust teams (for example, Governors accessing board papers shared by the Corporate Gov team), and by specialist teams within each Trust to publish information for other healthcare professionals. The Communications teams will need to have access to document management information, usage reports, and website status monitoring information. Work Already Done We have completed limited user research over the past 18 to determine required features and have assessed the two CMSs currently in use for features we'd like to keep and features we think are missing. Existing Team Communications Managers at each Trust, support by their corresponding teams, and a set of content editors. Current Phase Beta Skills & Experience • Knowledge and experience of delivering accessible web platforms which conform to Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 • Demonstrable expertise in iteratively, prototyping, designing and building websites which meet user needs • Demonstrable expertise in collecting, analysing and presenting data about how users access and consume web content • Demonstrable experience of configuring and modifying a web content search index based on stakeholder preferences • Minimum 5 years recent experience of installing, configuring, customising, extending and maintaining web content management systems • Demonstrable experience of providing support for CMS administrators, before, during and after project delivery • Experience of designing complex information architecture for public-facing websites, using taxonomies to establish relationships between content • Experience of implementing systems which monitor system performance and events, and that send alerts when necessary • Demonstrable experience of configuring a CMS to send encrypted emails reliably. • Demonstrable experience of creating complex user contact forms with accompanying encrypted email notifications to defined email addresses. • Demonstrable experience conducting user-research to inform decision-making • Demonstrable experience of deploying large scale websites carrying critical business services • Work within the specified budget • Demonstrable experience of deploying large scale websites carrying critical business service • Experience implementing secure content management systems and public facing websites compliant in-line with cyber security standards • Be cloud hosted and managed by the supplier • Experience Microsoft Azure knowledge including App Registrations configuration, App Services configuration and knowledge of other related resource types Nice to Haves • Experience providing ongoing support for non-expert users. • Experience integrating data feeds from an on-premise data warehouse. • Experience of integrating a CMS with major social media publishing APIs • Experience configuring multiple domains to use a single web content management system. • Experience integrating Active Directory records into web content management systems. • Experience of configuring web content management systems for client administrators to adapt and modify as future requirements dictate. • Experience of configuring web content management systems to provide private access to authenticated users. • Experience implementing systems compliant with NHS Digital, Data and Technology Standards Work Location As mentioned there are 2 websites required at 2 different sites as follows - The Rotherham NHS Foundation Trust Moorgate Road Rotherham S60 2UD Barnsley Hospitals NHS Trust Gawber Road Barnsley S75 2EP Working Arrangments We are happy to work remotely and face to face depending on different requirements. Microsoft Teams is our preferred way of communication for meetings which we expect to occur atleast on a weekly basis during the build of the websites. Security Clearance A site safety disclaimer will need to be signed prior to our partner entering. Additional T&Cs NHS Terms and Conditions No. of Suppliers to Evaluate 6 Proposal Criteria • Value for Money • How the approach or solution meets user needs, • Estimated timeframes for the work • Approach and methodology, • How the approach or solution meets our organisation’s policy or goal, Cultural Fit Criteria • How will you consider equality and diversity in the provision and operation of services? This could include ensuring the workforce is representative of the communities served • What are the main environmental impacts associated with delivering the contract outputs and how will impacts be reduced, managed and verified? • Do you pay national real living wage • Please describe how/if you support charities and communities • How do you encourage organisation wide awareness and education in terms of social value? Also include how you actively encourage staff and clients to familiarise themselves with the new guidance Payment Approach Fixed price Assessment Method • Case study • Work history • Reference Evaluation Weighting Technical competence 40% Cultural fit 10% Price 50% Questions from Suppliers 1. Please can you confirm if this project is to be completed/ delivered by 1 April 2022, or confirm the required completion date?” Both Truts expect the project to take a few months at least based on the complexity. The Trusts would expect the work to start within a week of the 1st March 2022. Suppliers can choose to include an expected timeframe in their proposal. 2. Can the authority please reveal which CMS are currently preferred? Both Trusts currently have no preference, though we anticipate the CMS to be used by non-technical users 3. Can the authority confirm if further user research will be required and what will be expected from this phase? Further research may be required based on suppliers’ individual proposals. We expect the website design, navigation, and structure will suit our audience and be compliant with relevant legislation. 4. 3. The project seems to be for the ‘build and configure’ of the new platform(s) so are we correct in assuming design work has been completed? No design work has been completed. 5. Do you have a preferred content management system? e.g. WordPress, Drupal etc We currently have no preference, though we anticipate the CMS to be used by non-technical users. 6. One of the requirements is “Demonstrable experience of configuring a CMS to send encrypted emails reliably”.Please can you elaborate on this requirement? Both Trusts require assurance that email notifications and communications instigated by the CMS and sent to a secure NHS.net or NHS.uk email address are encrypted and routed securely. It is our experience that users will often share personal and clinical information through our web contact forms.Suppliers must have demonstrable experience 7. Experience integrating Active Directory records into web content management systems”Is this an immediate (confirmed) requirement or a potential (discovery-based) requirement? Potential discovery-based requirement 8. Would alternative options for delivery be considered? Yes, options can be explored in discovery 9. Is Single Sign on a confirmed requirement Not a confirmed requirement – considered nice-to-have 10. Can we know what these CMSs are? Barnsley use WordPress, Rotherham use Ektron 11. Is the Circa £90,000 Inc VAT in total (Both Websites) to cover the design and build for both websites alone? Do you have a separate budget for support and hosting over a certain period? This budget must cover all costs for design and build and both Trusts would hope that hosting and support were covered for atleast the first 2 years of the contract (Circa £90k Total for both Trusts) 12. Microsoft Azure knowledge- Is this for a specific functional/technical requirement or just general skill/knowledge? general skill/knowledge