Information systems
Published
Supplier(s)
Value
Description
DGHP seeks to appoint suppliers to replace its current telephone and contact centre with a new UC (including telephony) and contact centre solution. This project will deliver: — implementation of SfB as the UC solution across the whole organisation, — Public Telephone Network (PSTN) breakout from SfB for incoming and outgoing telephone calls including calls to and from the contact centre, — dialled minutes related to the PSTN calls, — porting of DGHP’s existing landline telephone numbers to the solution, — provision of an Omnichannel contact centre which as a minimum includes inbound and outbound telephony, email, text messaging (SMS), webchat and social media (minimum of Facebook and Twitter public posts and direct messages), — ability to integrate the contact centre solution with business applications such as Housing Management System and CRM, and — voice and screen recording for the contact centre, and — mobile devices, SIM card rental and calls including porting of DGHP’s mobile numbers to the solution. The tender response shall also provide an optional cost for a workforce management solution for the contact centre.
Timeline
Award date
5 years ago
Publish date
5 years ago
Buyer information
Dumfries and Galloway Housing Partnership Ltd
- Contact:
- Stephen Irving
- Email:
- stephen.irving@dghp.org.uk
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