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Awarded

Customer Charter Audit Services

Published

Supplier(s)

Interactions Research

Description

The Contracting Authority proposes awarding a Contract for the provision of Customer Charter Audit Services for a three year period. To this end, the Contracting Authority requires a competent Company to facilitate but, not necessarily be limited to:-  The Audit measures Bus Éireann’s performance in meeting its Customer Charter commitments and is conducted quarterly.  This will include customer interviews, observations of actual departures to measure reliability, punctuality, capacity and route display, and mystery shopping on behalf of Bus Éireann.

Timeline

Publish date

6 years ago

Buyer information

Bus Eireann/Irish Bus

Contact:
Simon Lambert
Email:
ceara.mcbride@buseireann.ie

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Notice topics

Customer satisfaction surveyCustomer survey servicesSurvey services

Related topics

Customer satisfaction surveyCustomer survey servicesCustomer servicesEconomic research servicesSurvey analysis servicesSurvey conduction services

Source

eTenders Ireland
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