Input and Output Communications
Published
Description
HMRC was looking to appoint a supplier(s) to deliver, under a single contract, a trusted service for continuity of current communication services as well as to support our vision for innovative solutions to assist with our digital transformation. Through this opportunity, HMRC was looking for a supplier(s) who have capabilities to enable the effective and efficient management, and deliver of both inbound and outbound communications, designed to support HMRC and its customers with the collection of tax and administering of benefits and support of customs operations. HMRC has a bold ambition to increase and encourage the use of digital channels to communicate with customers in similar ways to leading private sector companies. This is likely to lead to a forecasted reduction in print/outbound mail volumes and increase the use of other digital channels. This is likely to fall within the lifetime of this new contract. From this, the following benefits are anticipated: • Improved customer experience through more convenient, faster means of transacting with HMRC • Improved colleague experience through improved technology, improved ways of working and re-focus onto high value work • Opportunities to drive increased compliance and close the tax gap • Increased efficiency and value for money HMRC was looking to incorporate its current Input and Output communications contracts into a single contract in order to improve efficiency and realise substantial savings. The initial service lines to be delivered under the contract shall include: - The provision of current inbound and outbound communication services - this includes provision of printed post, SMS, outbound Email, and scanned mail . - The provision of support, advice, and innovation to create and jointly deliver efficiencies in the current service and in how to move towards digital channels in the space of input and output communication. This contract will be enabled for Government Banking to use. The maximum contract value will be £140million over the contract period of five (5) years plus a possible two (2) years extension.
Timeline
Award date
7 months ago
Publish date
7 months ago
Buyer information
HM Revenue & Customs (HMRC)
- Contact:
- Jessica Goodwin
- Email:
- jessica.goodwin1@hmrc.gov.uk
Explore contracts and tenders relating to HM Revenue & Customs (HMRC)
Go to buyer profileNotice topics
Source
Contracts FinderTo save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
TVCA-PROC-0343 - Bus Stop Timetable Printing
Teesside International Airport27,462 GBPPublished 4 days ago
- Awarded
Request for Quotation for the Printing and Delivery of Garden Waste Licenses for West Oxfordshire, Cotswold and Forest of Dean District Councils - AWARD
West Oxfordshire District Council62,420 GBPPublished 5 days ago
- Awarded
CPU 6550 Procurement and delivery of Mayoral booklets for East Midlands combined county authority
Nottingham City Council740,672 GBPPublished 11 days ago
- Awarded
RES/AM/ Print (digital & litho) Framework 2023
Bristol City Council1,500,000 GBPPublished 12 days ago
- Awarded
RES/AM/ Print (digital & litho) Framework 2023
Bristol City Council1,500,000 GBPPublished 12 days ago
- Awarded
Electoral and canvass printing services and on-line print and mail services
Derbyshire Dales District Council460,000 GBPPublished 14 days ago
Explore other contracts published by HM Revenue & Customs (HMRC)
Explore more open tenders, recent contract awards and upcoming contract expiries published by HM Revenue & Customs (HMRC).
- Awarded
Cryptoasset Investigation Services
HM Revenue & Customs (HMRC)288,000 GBPPublished 10 days ago
- Awarded
Cryptoasset Investigation Services
HM Revenue & Customs (HMRC)288,000 GBPPublished 10 days ago
- Awarded
Agents, Small and Mid-sized Businesses Research 24-26 SR1729172179
HM Revenue & Customs (HMRC)1,618,386.72 GBPPublished 11 days ago
- Awarded
PAI External Research Contracts - Hybrid Working Effectiveness
HM Revenue & Customs (HMRC)70,000 GBPPublished 18 days ago
- Awarded
Voluntary and Community Mental Health Support
HM Revenue & Customs (HMRC)300,000 GBPPublished 19 days ago
Explore more suppliers to HM Revenue & Customs (HMRC)
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- Merseytravel
- Wirral University Teaching Hospital NHS Foundation Trust
- Marine Institute
- Thames Water Utilities Limited
- Institute for Apprenticeships and Technical Education
- Food Standards Scotland (FSS)
- South Tees Site Company Ltd
- TG4
- NHS Professionals Ltd
- Legal Aid Board
- Cathcart and District Housing Association Ltd
- Ringwood Town Council
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.