Taxi Service Tayside

Tender description

Provision of a comprehensive 24-hour, 365-day taxi transport service on behalf of NHS Tayside, covering all hospitals, clinics, health centres and other NHS premises across Dundee, Angus and Perth & Kinross. Lot 1: Provision of a comprehensive 24-hour, 365-day taxi transport service on behalf of NHS Tayside, covering all hospitals, clinics, health centres and other NHS premises across Dundee, Angus and Perth & Kinross. The successful contractor will be required to provide transport for NHS staff, patients, urgent deliveries, packets, messages and standby/on-call personnel. Services must be available at all times, including weekends, public holidays and during major incidents, with the capacity to provide additional vehicles in emergency situations. The contractor must operate a computer and/or radio-controlled fleet, maintain agreed response times, provide accessible booking facilities (telephone and email), and submit detailed monthly invoices supported by authorised requisitions. All vehicles must be clean, roadworthy, fully insured and maintained to the highest standards. Wheelchair accessible vehicles must be available to meet patient transport requirements, with drivers appropriately trained in the safe use of ramps, restraints and wheelchair securing systems in accordance with the Equality Act 2010. Drivers must be smartly presented, carry identification, hold current PVG/Disclosure certification, and conduct themselves professionally and courteously at all times. The provider must comply with all relevant legislation, including licensing, insurance, vehicle safety and employment requirements. Smoking and vaping are prohibited while undertaking NHS Tayside work and within NHS premises and grounds. The contract will be awarded for an initial period of two years with the option to extend for two further one-year periods, subject to satisfactory performance. Quarterly review meetings will be held to discuss service performance, efficiency improvements and cost-saving opportunities. Tenderers are required to demonstrate sustainability initiatives, provide management reporting capability, and outline any proposed community benefits which support NHS Tayside objectives, including public health awareness and local community engagement.